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This Is How Your Staff Will Give Better Customer Service To Your Clients
By Anja Schuetz In order to have happy, loyal customers, you need to have happy, loyal staff that your customers love to deal with – be it on the phone or in person. Talking with your customer service staff should be a pleasant experience. If your staff currently is not creating pleasant experiences for your…
Fun At Our Events
Ah, we had such a great time last Tuesday again! This month’s borrel almost turned out to be a little networking-workshop-type-of-thingy. Even though the “real networking thingy” is only planned for next month and even though almost half the attendees were new this time, we all connected and had a great time together. And at…
One Method to Conquer Your Public-Speaking Fears
By Ryan Sutherland If you ask a lot of people “how do I get past my fears of speaking in public?” you’ll hear the answer “just practice.” For some people, this approach works just fine: after a few times speaking in front of an audience they begin to feel more comfortable. For many people, though,…
Great Customer Service is a Marketing Tool
by Anja Schuetz This is an excerpt from a great article I found today on www.women-unlimited.co.uk. It’s about marketing, however almost the whole article talks about customer service and its value in keeping existing and attracting new clients: Customer Service In addition to knowing your customers, you absolutely must provide excellent customer service. I cannot…
Two Random Customer Service Experiences in Den Haag
By Anja Schuetz Last week I went for an espresso to my favorite place in Den Haag. The café hasn’t been around for long, and I stop by there maybe once or twice a month. This time, the owner asked me, “What did you think of the new flavor?” when he collected my empty cup,…
How to prevent computer-related pain (RSI, back pain, etc.) – April 18
See photos of this event here ************************* Entrepreneurs spend considerable amounts of time behind their computer – both in the office and at home. In this 1 hr presentation Olivier Girard (ergonomist specialized in postural therapy) of www.ergologic.net will discuss simple practical solutions with us to help prevent and ease computer–related pain. This is a…